Frequently asked questions

Frequently Asked Questions (FAQs)

Welcome to the Prime Oral Care Help Center! Below you’ll find answers to our most common questions. If you can’t find what you’re looking for, feel free to contact us directly.

Orders & Shipping

Q: When will my order ship?
A: Orders are typically processed within 1 business day. You’ll receive a confirmation email with tracking details once your order has been dispatched.

Q: How long does shipping take?
A: For most locations:

• Next-day delivery is available on all products besides the U Sonic Electric Toothbrush for adults and kids 

• Standard shipping takes 3–5 business days.

Q: Can I track my order?
A: Yes! Use our Track your order  page to get real-time updates on your delivery status.

Products & Usage

Q: What’s the difference between your toothbrush models?
A: We offer several models with varying modes, intensity levels, and brush head types. All of our electric toothbrushes are designed to be very lightweight, making them easy to handle for all ages. Plus, they feature a long-lasting battery life of up to 30 days on a single charge — perfect for home or travel.

Q: How often should I replace brush heads or flosser tips?
A: We recommend replacing them every 3 months, or sooner if the bristles or tips show wear.

Q: Are your products safe for sensitive teeth or gums?
A: Yes, many of our products have sensitive modes designed specifically for gentle cleaning. Always consult your dentist for personalized advice.

Returns & Warranty

Q: What is your return policy?
A: We offer a 30-day money-back guarantee if you're not completely satisfied with your purchase. Returns must comply with our Return Policy, which includes requirements on product condition and proof of purchase.

Q: Do your products come with a warranty?
A: Yes, all devices are backed by a 1-year limited warranty. If you experience an issue beyond that period, don’t hesitate to reach out — we’re here to help.

General Questions

Q: Is Prime Oral Care cruelty-free?
A: Yes, we’re proud to say that all our products are cruelty-free and ethically made.

Q: Do you ship internationally?
A: At the moment, we only ship within the UK . Stay tuned for international expansion!

Q: How can I contact support?
A: You can reach us anytime via our Contact Us page or by emailing help@primeoralcare.co.uk

The Prime Oral Care Difference

At Prime Oral Care, we’re committed to making quality oral health accessible for everyone. That means effective, dentist-approved products at honest, affordable prices — no gimmicks, just better care for your smile.