Frequently asked questions

Frequently Asked Questions (FAQs)

Welcome to the Prime Oral Care Help Center! Below you’ll find answers to our most common questions. If you can’t find what you’re looking for, feel free to contact us directly.

Orders & Shipping

Q: When will my order ship?
A: Orders are typically processed within 1 business day. You’ll receive a confirmation email with tracking details once your order has been dispatched.

Q: How long does shipping take?
A: For most locations:

Next-day delivery is available on all products besides the U Sonic Electric Toothbrush for adults and kids
Standard shipping takes 3–5 business days.

Q: Can I track my order?
A: Yes! Use our Track your order page to get real-time updates on your delivery status.

Products & Usage

Q: What’s the difference between your toothbrush models?
A: We offer several models with varying modes, intensity levels, and brush head types. All of our electric toothbrushes are designed to be very lightweight, making them easy to handle for all ages. Plus, they feature a long-lasting battery life of up to 30 days on a single charge — perfect for home or travel.

Q: How often should I replace brush heads or flosser tips?
A: We recommend replacing them every 3 months, or sooner if the bristles or tips show wear.

Q: Are your products safe for sensitive teeth or gums?
A: Yes, many of our products have sensitive modes designed specifically for gentle cleaning. Always consult your dentist for personalized advice.

Returns & Warranty

Q: What is your return policy?
A: We offer a 30-day money-back guarantee if you're not completely satisfied with your purchase. Returns must comply with our Return Policy, which includes requirements on product condition and proof of purchase.

Q: Do your products come with a warranty?
A: Yes, all devices are backed by a 1-year limited warranty. If you experience an issue beyond that period, don’t hesitate to reach out — we’re here to help.

General Questions

Q: Is Prime Oral Care cruelty-free?
A: Yes, we’re proud to say that all our products are cruelty-free and ethically made.

Q: Do you ship internationally?
A: At the moment, we only ship within the UK . Stay tuned for international expansion!

Q: How can I contact support?
A: You can reach us anytime via our Contact Us page or by emailing help@primeoralcare.co.uk

The Prime Oral Care Difference

At Prime Oral Care, we’re committed to making quality oral health accessible for everyone. That means effective, dentist-approved products at honest, affordable prices — no gimmicks, just better care for your smile.

I received a notification to receive a package in the mail i received the package in the mail i opened it and i am satisfied thank you dear seller happy to be your customer!

It looks good, havent try it yet. Ill put another review when ill use it

I don't have tartar to say, but I managed to remove the cigarette stains.
Don't leave so quickly, you need to be patient.
Charge the equipment, attach the tip, and turn it on. He will only start when you lean on the tooth.

The box is completely wrinkled, at first I thought the scaler wasn't working, but it turns out you need to check its functionality by applying it to something - and it starts buzzing with ultrasound. it really works but as effectively as at the doctor's, that's logical since there's no water supply here,working just ultrasonic
it's a very good scaler, I'm surprised that it really removes tartar.

Maravilhosoooo! Funciona muito bem! Deixou os dentes do meu cachorro limpinho! Chegou antes da data final da entrega! Muito feliz! Recomento mt!

I will repeat ordering similar items.
the vibration syncs with the tooth , it's amazing!
It's okay once you get used to it.
Dentist fees and transportation costs are quite high. Does a good job

Não é muito eficiente, se vc quer para retirar tártaros/cálculos ele não funciona. É suficiente para retirar biofilme intra o limite da gengiva.

Good product, easy to use.

Received. The box arrived somewhat damaged, but the product does not appear to be damaged. It is charging as indicated in the manual, 4 hours, before being tested.

The product is as described, it doesn't have much power, so the cleaning takes a bit long, but it serves its purpose. Since it doesn't have a water mechanism, the sound when cleaning the tooth is annoying, but not exaggerated. I recommend it for simple cleanings, not for years.